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If clients or customers experienced any problems, unsatisfactions, issues, complication or toubles with Lands Department's services or procedures, you may file a complaint; for us to improve and optimize our services further.
How to file a complaint
Please contact the team you have been dealing with at Lands Department. Alternatively, you may use our online feedback form.
From there on, we will:
If your are still not satisfied
If your complaint has been through our internal complaints procedure and you are still not satisfied, you can escalate the complaint to the Management Services Department (MSD) by using their complaint form. MSD's role is to review complaints independently from the Lands Department.
MSD will only consider complaints about:
MSD has no power to review or overturn any of our decisions about land registration issues and will not entertain the following type of complaints:
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